Privacy Policy

Client Privacy Notice

This policy explains when and why we collect your personal information, how we use it and the conditions under which we may disclose it to others.

Who are we?
We are BT Benson Ltd, a Farriery company based in Swalcliffe.
The registered address is
Stratford Lodge,
OX15 5EH.

Forge Address
The Forge,
Swalcliffe Park Equestrian
OX15 5EX

How do we collect information from you?
We collect information via telephone, email or in person. Any member of the team could collect this.

How do we contact you?
We may contact you via text, email, or telephone.

What type of information is collected from you?
When you decide to use our services, we collect your name, address, email, phone number, your horse’s yard, yard manager and any relevant veterinary history. We also require card payment details which are stored on SAGE PAY website. This are a third party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?
We use your information, to fulfil our contractual obligations to you
To contact you to confirm appointments or discuss treatment plans
To send invoices

If you are no longer a client of ours then we will delete the information that we hold after 2 years. If you wish for us to delete this earlier. Please let us know.

Who will it be shared with?
Your information will only be shared with the staff of B.T. Benson Ltd. If your horse’s treatment plan requires the input of another professional including but not limited to, a Vet or a Physiotherapist, then it will be necessary to share your information with them and will only be done with your consent.